I have a 2009 Journey with a Carefree Marquee OTD Awning (OTD=Over The Door). I suspect yours might also have the same awning. I have a copy of the service manual that I downloaded from the Carefree Customer support site. I have had two problems - the rotation pin dropped out -I had to reinstall and tighten. This is the pin that attaches the arm to the wall. Check to make sure the hex head screws holding it are tight.
The second was the awning not fully closing on one side as you are experiencing. This is easily corrected by adjusing the travel limit switch until it closes. Instructions are in the service manual and it will take longer to put the ladder up than fix it. Note you need a 4mm hex driver to adjust the setting.
You might also want to consider downloading the manuals for the other awnings on you coach in case you need them in th future. Have fun,
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Bob
09 Journey 39Z
Southern Ontario
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