I had the same "one side hitting" issue as Bobg43.
To make a long story short, during a previous repair, one of the control arms was installed backwards (they have a bend in them for a reason).
But in my attempts to "quickly adjust it" I learned:
1: You will need a GOOD puller to get the arm off the shaft.
2: Dont bother trying to adjust the arm by moving over to the next spline, they are spaced way to far apart.
3: For some insane reason, my wipers are 23".
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Bill & Dar - 2012 Journey 40U
STP, Bilsteins, Ready Brute pulling a 2013 Avalanche Z71
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